Creativity comes as standard
Scheduling the transport of goods across Europe requires a creative streak. In addition to that, the ability to organise and iron discipline are demanded when it comes to managing daily freight movements. Whether by rail, road or water, your goods are in the best hands with ChemOil; after all, we know how to plan and handle goods streams inside out.
We will act in your name as a general contractor and act as the client vis-à-vis the service providers (transport companies, logistics and transport partners). All threads come together in our Operation Center, which brings you the advantage in that you only have one single point of contact. Our specialists will take over overall transport administration (freight papers, customs documents, etc.) for you and will utilise your fleet in an efficient way.
Tracking & Tracing
On the basis of Tracking & Tracing, ChemOil has developed innovative IT-based tools which make it possible to track all goods transported by train across Europe. Having direct access to the key points in the transport process allows us to massively reduce round-trip times as we know the return times as well as the movement frequencies. The standing times at works during unloading and loading also become traceable which makes costs quantifiable and billable. With ChemOil, you have the opportunity to plan production exactly and know, for instance, which wagons will return to you at what time. All in all, our tool gives you the security that your wagon fleets are being effectively utilised at all times and that your logistics is delivering optimum results.
Naturally, our customers are proactively informed by the specialists at our Operation Center in the event of irregularities. Furthermore, you have the opportunity to access the monitoring tool at any time using our password-protected internet platform and are able to carry out target/actual comparisons.
Damaged wagon management
In the event of unplanned downtimes, you can rely on our many years of know-how and large contact network of mobile service teams and workshops. If one of your wagons suffers damage, well immediately inform you, advise you with regard to repairs and the expected costs - including downtime, cleaning and empty freight runs - and will arrange an immediate replacement.
Repairs will be carried out, where possible and practical, directly at the site by the mobile service teams offered by us. That saves time and money as no transport runs to the workshops need to be made. If a stop at a workshop cant be avoided, the specialists at ChemOil will intervene to keep repair times down to a minimum. Well keep you regularly updated on the status of the damaged wagon for the duration of the repair. Last but not least, our strict invoice check guarantees that repair outlay remains within the boundaries of the quote.